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The Mediation Committee has a mandate to assist in resolving complaints registered by patients, with regards to monetary or quality of service/customer care issues, against member optometrists. In essence, the committee is a liaison to help the parties reach a resolution.
Before any action can be initiated, you must make the complaint in writing, sign it, and send it by post or email. The letter of complaint must include the following:
Please send complaints to:
BC Doctors of Optometry
121 – 10551 Shellbridge Way
Canada V6X 2W8
The following are the steps involved in the mediation process:
All complaints are treated in a confidential manner.
The committee mediates the following types of complaints:
The committee does not mediate the following types of complaints:
These are handled by the College of Optometrists of British Columbia.
Once a resolution (whether satisfactory to both parties or not) is finalized, the mediator prepares a summary of the mediation case, and a resolution letter to be sent to the complainant.
Not all mediations end with agreement or a satisfactory resolution for both parties.
*If it is determined that the complaint falls under the College’s jurisdiction, the complainant is advised and is directed to the College of Optometrists of BC.
College of Optometrists
College of Optometrists of British Columbia
906 – 938 Howe Street
Vancouver, BC V6Z 1N9